Product Care & Information



CANDLES
All candles are made to order. We aim to have on going stock available, but in rare situations there may be a wait due to delays in production or customs. As soon as you have placed you order and payment has cleared we will create your product. As a result this can take up to 3 weeks before your item will be shipped. After manufacturing time please allow adequate time to arrive to you. Candles will be packed in a shipping box wrapped in bubble wrap.

CANDLE CARE AND INFORMATION
When lighting a soy candle for the first time, allow wax to melt all the way to the sides of the vessel. The first burn of the candle should last as long as it take to reach all the way to the edges of the vessel. This will ensure maximum fragrance and even burn. If you do not allow the wax to pool on the first burn, you will get wax remaining along the sides of the vessel.

Always trim your wick to about 6-8mm before you re light your candle. This will ensure a long lasting candle and minimize mushrooming of the wick from previous burn.

Extinguish your candle by dipping the wick in the melted wax and then straighten. Do not blow out your candle.

All soy candles are hand poured. although all effort is made to ensure consistency, every candle will be different. When using natural soy wax darker patches, air bubbles or wet spots may occur in vessels. Slight uneven surface around the wick may also occur, this is due to the 100% natural soy wax an that it is hand poured. This is not a fault, simply a blemish were the wax has not adhered to the vessel or wick. This does not effect the candle in any way.

PLEASE NOTE: If you wish to re-purpose your candle jars simply wash them out with warm soapy water. do not use a hash sponge as this may lead to paint/colour, removal, peeling of labels and scratching the vessel.

** All candles are made to order. Please allow up to 2 weeks to be made and postage then allow adequate time to arrive to you (ex.Saturdays, Sunday and public holidays) . If you need your candle urgently please contact us before placing an order.


PRINTS
Frames and accessories in pictures are not included. Prints are digitally printed on high quality 200-350gsm white matt and/or textured paper. Poster size prints are printed on 160gsm matte stock paper. Computer screens may calibrate differently, resulting in slight variation in color between screens and the actual product.
Prints are places in protective clear sleeves with strong protective backing. All prints will be shipped flat in a tough envelope with note to keep flat. Poster size prints are shipped in shipping tubes and should be kept in tubes until ready to frame. 

FOIL PRINTS
 All foil prints are made to order and are handmade, minor discrepancies may occur during transfer process of the foil. This may be more visible on small/thin fonts and may not be that visible from a distance as foil prints shine. We constantly work to perfect this process and for this style to be affordable to all our customers a handmade process is best. All Foil prints are printed on high quality 200gsm Silk paper.

** All prints are printed to order. Please allow up to 10 business days (ex.Saturdays, Sunday and public holidays)  for printing and postage then allow adequate time to arrive to you. If you need your print urgently please contact us before placing an order.

Care Instructions: All prints must be kept in original packaging until they are ready to be framed. 


CONCRETE DECOR
All concrete decor are handmade items (Candle vessels, trays and diamonds). Small variations in size may occur and air pockets may be visible, this is not a flaw or defect. Painted concrete candles are hand painted and made to order (please refer to candle care and info also)


WALL HANGINGS
All our wall hangings are made in Australia, we use only high quality materials (Cotton Wool, Merino Wool, Cotton fabric, Raw timber and Metal or Timber hoops) Please also read each individual description on items for specific materials used. All wall hangings are made to order so please allow up-to 3 weeks for your item to be made and posted. Then allow adequate time to arrive to you. Small variations in size may occur this is not a fault or defect simple the handmade nature of the item as no two can be done exactly the same.
Care Instructions: Hang wall hangings once opened, after a few days wool will straighten out on its own. Do not attempt to iron or comb the strands. 


LETTER DROPS
Letter drops are made to order. We use natural blond timber wooden beads and initial. Each item is individually hand painted and threaded onto a strong cord with a loop at the top for hanging purposes. This item is not a toy and should not be left unattended with children and pets. Please allow up to 4 weeks for this item to be made and then allow adequate time to arrive to you. Minor color and wood grain variations may occur in natural beads and this is due to the natural wood. Some beads may appear darker and there for if painted color of paint may vary slightly. Natural occurring grains and knots in wood beads are not considered defects.


NECKLACES
All necklaces are made to order. Natural blond timber beads are used with a variation of wool/acrylic/metal beads or other materials. All materials used can also be found in each individual product description. Each bead is individually hand painted, minor color variations may occur in natural beads and painted colors this is due to the natural wood grain. Some beads may appear darker, there for if painted color of paint may vary slightly. This is not a fault or defect. Natural occurring grains and knots in the wood are not considered defects. Slight grooves or uneven beads may occur and we try our best to sand and smooth them out. Please allow up to 3 weeks for this item to be made and then allow adequate time to arrive to you.
Care instructions: Keep away from children, always hang your necklaces to avoid tangling. 


THROWS
All throws are handmade in Australia and made to order. High quality fabrics are uses at all times and all throws are backed with soft mink fabric (unless otherwise stated). Slight variations in size may occur due to its handmade nature. This is not a fault or defect. Please allow up to 3 weeks for them to be made and posted then allow adequate time to arrive to you. Designs are available until stock or fabric is available. 
Care instructions: Hand wash is advised or Machine wash on delicate to ensure product care, Do not tumble dry, dry flat as this is a handmade item. 

WIRE SHAPES DECOR
SEQUIN HEARTS + CROWNS & LACE HEARTS
All our wire shapes are made by Wool and Willow, we use only high quality materials, fabrics and thick wire. Sequins may flake off so please handle with care, do not attempt to pull any sequins or small threads that may be showing. These are for decor purposes only and should not be left unattended with children at any time or hung above cots/beds or in arms reach.
CUSTOMS: If you would like a custom shape or color please email us first to discuss the options. 
TO HANG: They can be placed on shelf's and or side tables and dressers. to hang simply loop a clear thread from one side and hang over a hook or simply use a clear command hook and will sit perfectly in the hook if placed with care. 
** All wire decor are handmade and made to order, please allow up to 3 weeks for your product to be made and posted then allow adequate time to arrive to you.