Shipping / Returns | T&C


Any orders place during this period will be processed upon our return on the 13th. Please note some delays may apply so please allow an extra 1 week from normal production times. For all inquiries please email us via the contact section and we will reply to you as soon as possible. Thank You for your continuous support throughout 2017!

We hope you all have a lovely Holiday Season and a Happy New Year 2018!!




All orders are shipped on Tuesday's and Friday's. We use Australia Post for most deliveries. Once your order has been posted you will receive an email with your tracking details.

All orders are carefully packed to ensure safe delivery and to avoid the risk of damaged goods.

Wool & Willow does not accept any responsibility for lost, damaged or stolen products once it has left our care, Please refer to Australia post website if this may occur.



Yes we now offer local pickup!

Wool and Willow is based in Melbourne, Victoria, and pick up is available from Diggers Rest or Caroline Springs. Please email to arrange collection time or from our contact area.



All orders are hand made and made to order from our lovely prints which are printed to order to all our other products. Please allow up to 3 weeks for your products to be made and posted to you. Alternatively please read Product description for individual product estimate production and delivery time frames. 


We do not offer refunds or returns for simple change of mind. Please take care while ordering and finalizing your order.

We we do not offer or accept refunds and or exchanges on sale and discounted items.

All our products are handmade and made to order, due to nature of handmade items slight variations in size, color and shape may occur this is not a fault or flaw. (Please also refer to product information)
Refunds are only offered where they deemed as faulty/broken and inspected by us upon return or when images a provided.

Please contact us within 7 business days of receipt of your purchase. Postage fees for returns will not be refunded.


We ship World Wide. If there is no delivery quote for your country please e-mail us at or contact us via our contact page and we will calculate a shipping cost for you.
All international customers are responsible for any duties and import taxes incurred and any return shipping costs. 



A pre order is an order placed for an item that is not in stock yet. We often open pre-orders for popular item that sell out quickly. This also guarantees an immediate dispatch when the product arrives in stock. We endeavor to give the firmest estimated delivery time with all our pre orders however sometimes due to supply delays outside our control this is not always possible.

Please note that orders that include other products will not be shipped until the pre-order item is available, as they will be sent as one delivery.



Wool & Willow does not accept any responsibility for lost parcels once it has left our care, Please refer to Australia post website if this may occur to lodge a claim and provide your tracking number if available. 

For customers with no tracking details please email us via our contact area with your purchase number and details and we will help resolve this matter. 


Although we try our best to double check all content on the site, there may be errors on our website such as wrong pricing, errors in product descriptions/measurements and offers for products that are not available or are no longer available. If this occurs, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.


All Promotional codes and discounts are non-transferable and there is no cash alternative. They must be redeemed by the allocated time frame. If not used by the allocated time frame there will be no extension or reactivation.(This includes sales,gift cards and giveaway products or store credits)